Product information
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Shipping Policy
At Profila Tools, we proudly offer our customers FREE worldwide shipping on all orders over $50!
Order Processing Times
Please allow us 1–3 business days to process and dispatch your order. An order is considered dispatched when handed off to our shipping carrier and is in transit. Processing may take up to 7 business days during peak periods and holidays.
Estimated Shipping Times
Delivery times vary depending on your location:
- 🇺🇸 USA: 4–12 Business Days
- 🇨🇦 Canada: 4–10 Business Days
- 🇦🇺 Australia: 6–14 Business Days
- 🇳🇿 New Zealand: 8–14 Business Days
- 🇬🇧 Great Britain: 6–12 Business Days
- 🇪🇺 EU Countries: 4–10 Business Days
- 🌍 Rest of the World: 20–25 Business Days
During peak times and holidays, shipping carriers may experience delays beyond our control. Unexpected customs inspections can also increase delivery time.
Order Changes and Accurate Shipping Information
Please ensure your shipping information is accurate and complete at checkout. Incorrect information may delay processing or result in order cancellation. If your address is incorrect, our support team will contact you within 3 business days. We reserve the right to cancel your order if we do not receive a response within this timeframe.
We do not refund items shipped to incorrect addresses provided by the customer. If a package is returned due to a wrong address, a $15 reshipping or return fee may apply.
If you notice an error in your shipping information, email us at support@profilatools.com within 12 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this period.
Delayed Delivery
We aim for timely deliveries but are not responsible for delays beyond our control. These may include courier issues related to weather, transportation problems, product availability, address verification issues, or payment processing delays. We may notify you if any significant delays occur prior to dispatch.
Lost or Stolen Packages
If your package is lost or stolen, contact us at support@profilatools.com. We recommend contacting the courier to file a claim. We will assist in following up with the courier on your behalf. While we are not responsible for lost or stolen packages, we will work with you to resolve the issue. Depending on the circumstances, we may offer a replacement.
Separate Shipments
Multiple items may be shipped separately to ensure faster delivery. You will receive individual tracking numbers for each shipment. Some items in your order may arrive in separate packages and on different days. Your shipping confirmation emails will provide estimated delivery times for each item.
Shipping Policy Changes
Profila Tools reserves the right to modify this Shipping Policy at any time. Customers are responsible for reviewing the latest version before purchasing and using our products. By placing an order with Profila Tools, you acknowledge and agree to be bound by the terms of this Shipping Policy.
Contact Information
For any inquiries regarding our shipping policy, contact us at support@profilatools.com.
Warranty Policy
At Profila Tools Ltd., we stand behind the quality of our products. All items purchased from our store are covered by a 30-day limited warranty against manufacturing defects, beginning on the date the product is marked as delivered.
What Is Covered
This warranty covers defects in materials or workmanship under normal and intended use. If a qualifying issue arises within 30 days of delivery, we will either repair the item, replace it, or issue store credit at our discretion.
What Is Not Covered
The warranty does not apply to the following:
- Damage caused by misuse, abuse, or neglect
- Normal wear and tear (including scratches, scuffs, or cosmetic damage)
- Unauthorized modifications, disassembly, or repair attempts
- Accidental or intentional damage
- Claims submitted after the 30-day warranty period
How to Submit a Warranty Claim
To file a claim, please email us at support@profilatools.com and include the following:
- Your order number
- A clear description of the issue
- Photos or videos clearly showing the defect and the product’s condition
Claim Processing Time
Warranty claims are reviewed and responded to within 2–4 business days of submission. If a return is required, we will provide clear instructions on how to proceed.
Resolution Options
Approved claims will be resolved in one of the following ways, depending on product availability and the nature of the defect:
- Repair of the original item
- Replacement with the same or a comparable item
- Store credit equal to the purchase value (if replacement is not available)
Important Notes
This warranty applies only to products purchased directly from Profila Tools Ltd. and does not extend to any third-party resellers or unauthorized platforms. Warranty coverage is non-transferable and applies only to the original purchaser.
Governing Law
This Warranty Policy is governed by the laws of the Province of British Columbia, Canada. By submitting a warranty claim, you agree to resolve any disputes in accordance with these laws.
Disclaimer of Other Warranties
This warranty is the sole and exclusive warranty provided by Profila Tools Ltd. No other express or implied warranties, including warranties of merchantability or fitness for a particular purpose, apply.
Policy Updates
Profila Tools Ltd. reserves the right to modify or update this Warranty Policy at any time without prior notice. Customers are responsible for reviewing the latest version before placing an order.
Contact Information
For any questions or concerns related to our warranty policy, please contact us at support@profilatools.com.
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PRODUCT FEATURES
Durability
Profila Tools™ are crafted to provide dependable performance, ensuring long-lasting use for your everyday projects
Ergonomics
Designed with user comfort in mind, our tools fit naturally in your hand, making every task easier and more efficient.
Versatility
From home improvement to professional tasks, Profila Tools™ are built to adapt and excel in any project.
Innovation
Combining advanced technology with practical design, our tools deliver innovative solutions for modern challenges.
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