Product information
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🔎 FAQs – Find instant answers on our FAQ page.
Shipping Policy
At ProfilaTools, we proudly offer our customers FREE Worldwide shipping on all orders over $50!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when handed off to our shipping carrier and in transit. Processing may take up to 7 business days during peak times and holidays.
Estimated Shipping Times
The delivery time depends on your location:
- 🇺🇸 USA: 4-12 Business Days
- 🇨🇦 Canada: 4-10 Business Days
- 🇦🇺 Australia: 6-14 Business Days
- 🇳🇿 New Zealand: 8-14 Business Days
- 🇬🇧 Great Britain: 6-12 Business Days
- 🇪🇺 EU Countries: 4-10 Business Days
- 🌍 Rest of the World: 20-25 Business Days
Shipping carriers may experience delays outside our control during peak times and holidays. Unexpected customs delays can also increase delivery time.
Order Changes and Accurate Shipping Details
Ensure your shipping details are accurate and complete at checkout. Inaccurate information may delay processing or result in order cancellation. To address issues, our support team will email you within 3 business days. If we do not receive a response within this time, we reserve the right to cancel your order.
We do not refund items sent to incorrect addresses provided by the customer. A $15 reshipping or return fee may apply for returned packages due to an incorrect address.
If you notice an error in your shipping details, email us at support@profilatools.com within 12 hours of placing your order. We will do our best to accommodate changes but cannot guarantee them after this time.
Delayed Delivery
We strive for timely deliveries but are not responsible for delays outside our control. These can include courier delays due to weather, transportation issues, product availability, address verification problems, or payment processing delays. We will notify you if any issues cause a delay.
Lost or Stolen Packages
If your package is lost or stolen, contact us at support@profilatools.com. We recommend contacting the courier to file a claim. We will follow up with the courier on your behalf. While we are not responsible for lost or stolen packages, we will assist you in resolving the issue. Depending on the situation, we may offer a replacement.
Separate Shipments
Multiple items may be shipped separately to expedite delivery. You will receive separate tracking numbers for each shipment.
Shipping Policy Changes
ProfilaTools reserves the right to modify this Shipping Policy at any time. Customers are responsible for reviewing the most recent version before purchasing and using our products. By purchasing and continuing to use ProfilaTools products, you accept this Shipping Policy.
Contact Info:
For any inquiries about our shipping policy, please contact us at support@profilatools.com.
Warranty Policy
Limited 12-Month Warranty
At Profila Tools, we stand behind the quality and reliability of our products. We offer a 12-month limited warranty from the date of purchase against defects in materials and workmanship.
What Is Covered?
This warranty covers any manufacturing defects or product failures under normal use conditions. If a defect arises during the warranty period, we will, at our discretion, repair or replace the product.
What Is Not Covered?
This warranty does not cover:
- Damage caused by misuse, abuse, or neglect
- Normal wear and tear
- Unauthorized modifications or repairs
- Accidental damage
How to Claim Your Warranty
To initiate a warranty claim, please contact our support team at support@profilatools.com with your order number, a description of the issue, and photos/videos of the product.
Resolution Process
Once we review your claim, we will provide instructions for returning the product if necessary. Approved warranty claims will be resolved with a repair, replacement, or store credit.
Need Assistance?
If you have any questions about our warranty policy, feel free to reach out to us at support@profilatools.com.
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PRODUCT FEATURES
Durability
Profila Tools™ are crafted to provide dependable performance, ensuring long-lasting use for your everyday projects
Ergonomics
Designed with user comfort in mind, our tools fit naturally in your hand, making every task easier and more efficient.
Versatility
From home improvement to professional tasks, Profila Tools™ are built to adapt and excel in any project.
Innovation
Combining advanced technology with practical design, our tools deliver innovative solutions for modern challenges.
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